UCanCode E-XD++ Products Support Offerings

UCanCode Software's technical support engineers are UCanCode product experts, committed to provide best support in software industry. We provide following three support options for UCanCode sustomers.
 

Silver Support

Silver Support includes following features:

  Hours of operation: 12 hours/day (6:00AM to 6:00PM EST/EDT), Monday to Friday.
  Guaranteed response time: acknowledgement and classification within 1 business day.
  Unlimited number of support requests.
  90 days free product updates/upgrades.
  Immediate online support through MSN Messenger, plus e-mail support.
  Full access to UCanCode Knowledge Base.

All UCanCode ActiveX Control customers get 6 months free Silver Support; All E-XD++ Professional Edition customers get 12 months free Silver Support.
 

Gold Support

Gold Support offers everything provided in Silver Support, plus:

  Hours of operation: 16 hours/day (6:00AM to 10:00PM EST/EDT), 7 days/week.
  Guaranteed resolution time: within 16 hours during business days (less than 1 business day).
  Immediate UCanCode product fixes to avoid delays in your software development.
  Support requests routed to UCanCode senior engineers or managers.

All E-XD++ Ultimate Enterprise Edition customers get 18 months free Gold Support; other E-XD++ Visualization Enterprise Suite customers get 12 months free Gold Support.
 

Customized Support

If you have a tough deadline on your project and need a higher level support to get your project done successfully, please contact us now and we will develop a customized support package just for you.

NOTE: All support services are limited to the original source code provided with your product purchase only (without any modification applied). Our support services are also limited to products installed on supported hardware, operating systems and compilers only.